Welcome to Effectualness (Pty) Ltd trading as Effectualness Store (“Effectualness”) website (“Website”). Please take a moment to read these online shopping terms and conditions including Effectualness’s policies (collectively the “Terms”) to understand how they apply to you the customer (“you”) and your use of Effectualness’s Website and any Effectualness products (“Products”) or services (“Services”) that you may order online.
These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit Effectualness’s responsibility or involve some risk for you, are reflected in blue. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by your agreement to these terms. You agree to pay special attention to these clauses.
If you have any questions regarding Effectualness’s Website, the terms, Effectualness products (“Products”) or services (“Services”), please contact us by raising a support ticket on our support portal or using our chat facility that is readily available on our website.
Online Registration Difference
Registration as a customer on our Website is free and does not oblige you to purchase anything. Our online business concept is based on keeping the least of your personal information and personally identifiable information on our website server and it is for that reason that we do not require you to register for an online account to place your buy order with us. Furthermore, we do not store your payment card information on our servers as when you enter your payment card information your information is only entered on the server of our payment card merchant.
Update: We have enabled customers’ ability to create an account, however, we recommend that customers order and checkout without creating an online account to limit the data that is at rest on our server from a cybersecurity hygiene perspective. We have identified that some customers may wish to have access to their purchase information online. It is imperative to note that we will create cyber-resilient customer folders hosted on the EU GDPR servers of Tresorit for business:
Tresorit is very safe for businesses thanks to its end-to-end encryption. In short, your files are encrypted before ever being sent over the internet, and they are decrypted only when you or a collaborator accesses them. Tresorit is a zero-knowledge service, meaning it can’t access your files, even if it wanted to.
Pricing Disclosure
Our prices are set in USD as our suppliers charge us in USD and you are required to select the ZAR default currency for the purposes of browsing, adding to cart and checking out in ZAR only. However if you leave the price in USD you will be allowed to change your currency during viewing your cart and on the checking out screen. To change the currency kindly click on the US flag to change to ZA and vice versa.
Checkout and/or use of Effectualness’s Website constitutes your acceptance and agreement to be bound by the terms of Effectualness’s Website.
Order Status
When we receive your order the status will initially be ” Pending Payment ” as it takes between 48-72 hours for payment to actually reflect on our side and it will change over to ” Processing ” once funds reflect and we place your order with our distributors/channel partners and within our SLA your order will change to ” Complete ” once we send your secure email with your purchase access details.
We strongly recommend that after completing your order within 7 days from the date of order, you need to visit our ” Privacy Policy: https://effectualness.web.za/privacy-policy/ ” page and request ” Delete My User Data ” which is a data privacy measure we have in place to safeguard your data from sophisticated cyber attackers. We will maintain copies of information that we have on email in line with South Africa data retention and in terms of lawful basis of processing your personal information. This lawful basis equates to our ability to render customer service to you.
Product Images and Representation
We have made every effort to display the Products and Services (SaaS and remote consulting services) on the Website as accurately as possible, including:
the images that represent a visual depiction of the Product/Service
features and descriptions that pertain to the Product/Service;
The products/services displayed on the Website are subject to availability and will be delivered strictly through electronic medium only as our business is all within the Republic of South Africa and to customers abroad subject to special requests to pay using Paypal based on arrangement, within the areas as determined by Effectualness.
All prices displayed on the Website are valid and effective only for the day that they are viewed and do not constitute an offer by Effectualness (Pty) Ltd. Effectualness reserves the right, without prior notice, to discontinue or change the pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.
Effectualness cannot guarantee the availability of stock but will endeavour to source stock where possible to fulfil your order within 7 business days (NB. Payment reflects in our business banking accounting within 48-72 hours). It is imperative to note that we rely on vendors and country-based vendor-authenticated distributors to render the supply of our Software-as-a-Service solutions to fulfil your order(s). The prices exclude Value-Added Tax as we are not registered VAT vendors with SARS. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Errors
We shall make all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods and Services on our websites. However, should there be any errors of whatsoever nature on our websites ( which are not due to our gross negligence ) , we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in our refund policy mentioned below. Effectualness and the Effectualness Store shall not be bound by any incorrect information gegarding our Goods/Services offered.
Product/Service Reviews
By submitting Product reviews to Effectualness, you represent and warrant that:
You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites.
When you submit a review, you agree to the following:
All review(s) submitted are accurate
Your review is original and was created by you
You are a resident of South Africa; and are at least eighteen (18) years of age
You are currently a bona fide user of the Effectualness Product(s)/Services mentioned in your review.
You are not an employee of Effectualness nor do you work for an affiliate or agency of Effectualness hired by Effectualness to promote and/or sell Effectualness Products;
The statements you make in your review reflect your true and honest opinion of and current experience with the Effectualness item(s) that you are reviewing.
If your review refers to a potential fault that could be specific to the item you received, not the Product in general, Effectualness’s Customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.
Effectualness does not publish reviews for Products or Services that haven’t been bought from us directly (i.e. from another company/ in another country).
If you have a problem with a review you have submitted, please get in touch with Effectualness’s Online Support Centre by visiting: https://effectualness.tawk.help
Please refer to Effectualness’s Review Guidelines before submitting your Product review on the Website.
Effectualness shall have the right, but not the obligation, to pursue any one or more of the following actions concerning your review(s):
We reserve the right monitor/review your review;
We reserve the right to edit your review – Effectualness will correct any spelling and grammar issues if necessary, but won’t change the original meaning;
By submitting a review to effectualness.web.za, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout Effectualness’s marketing channels in any media;
We retain full discretion to remove or refuse to post any review or rating that deems, in its sole discretion, to violate the Review Guidelines.
Orders
Confirmation of Orders
Orders placed online constitute your offer to purchase subject to these terms. Upon receipt of your order, we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, and we will in the interim if applicable to the product/service ordered provide you with an immediate trial if you have not already used up your trial with us to get up and running instantaneously, otherwise, it takes approximately 48 to 72 hours for your payment to reflect on our side outside of our payment merchants systems to arrange your product/service with our country distributor and we provide an SLA of 5 – 7 business days in fulfilling customer orders.
Cancellation
If for any reason you would like to cancel an order, this may be done by contacting Effectualness’s Customer Support portal by opening a support ticket within 7 days of placing your order with us. You will only be able to cancel orders within 7 days provided our vendor renders us a refund accordingly to compensate you at a maximum of 80% of your initial purchase price, where 20% represents the cost of recovering our fees incurred in fulfilling your order. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Effectualness reserves the right to cancel forthwith any sale and/or your registration in the event of your breach of any of the terms. It is imperative to note that we offer all our customers the ability to try out most of our products, except for certain products that do not offer trials and our philosophy is that only if you love our product then only you should ever buy it as our business is about ensuring customer satisfaction in everything we do.
Order Tracking
You can track the status of your order by watching your inbox for our email updates or you can open a support ticket for further assistance or you can chat with us live using our live chat on our website.
Delivery
We do not carry on a trade in selling products and services that have physical attributes but rather sell items that are of digital and electronic nature from a technology perspective and offer consulting services which are rendered via the cloud.
Methods of Payment
3D Secure
When using your credit card for online shopping on the Website, Effectualness will attempt to use 3D Secure via our merchant Yoco / iKhokha as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.
It is imperative to note that international customers can only pay via Visa and Mastercard in ZAR and South African citizens will be able to pay via Visa , Mastercard and EFT (limited to the supported banks). We currently use the services of Yoco and iKhokha whom offer secure, encrypted, POPIA compliant transactional payment gateways for our online store.
In event of our payment gateway being down we have a manual ordering service which upon receiving your order we will automate your automated invoice.
Manual order payments made using our official Yoco Payment Link which is: https://pay.yoco.com/effectualness [HASH URL SHA256 Integrity: 966366E10F29882E687F39E8608FCBD3BAE155FBF7F2A4176DB89EAFA61B35DC] attracts a delay of up to 48 hours applies on business days for the funds to reflect on our side and a delay of up to +/-72 hours if payment is made over the weekends/public holidays.
We strongly recommend validating our universal payment links URL integrity at all times by copying the URL into; https://coding.tools/sha256 and if it equates to the SHA256 HASH above it is safe to proceed with your payment and if the HASH differs kindly take a screenshot, do not make any payment and forward the information via our ” Customer Support ” page for further assistance.
It is imperative to note that we do not store your card details on our servers as each time you order from us it is like you are doing so for the first time as we take securing your data seriously and practice having the least of your personal information on our systems as possible to reinforce your data privacy rights as our customer.
Checkout and/or use of Effectualness’s Website constitutes your acceptance and agreement to be bound by the terms of Effectualness’s Website.
Refunds
Effectualness will refund a purchase for the exact amount paid less the following capped at a maximum of 20% of your original purchase price and a refund is only applicable if the customer opted to cancel within 7 days of receiving their initial order:
any direct sales costs already incurred by Effectualness;
any restocking fee for special orders;
forex fees attributable to fulfilling your order with the international vendor;
Refunds will only be processed via regular EFT subject to the customer disclosing their personal particulars to validate themselves before the release of 80% of their original purchase price as per their invoice.
A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.
To verify your banking details, you will be required to supply the following information:
Proof of Payment;
ID number (not a copy of the ID) OR Company Registration number;
Proof of banking details.
Post verification we will issue you with a letter of shredding and obfuscation of your PI+PII on document copies, whilst maintaining bare minimum requirements in line with South African Law for retention of records.
It is imperative to note that the information shall be shared by the customer directly using the strict-secure and compliant, Send with Tresorit cloud facility which gives customers control of sharing their Personal Information, Personally Identifiable Information and Special Personal Information in the case of other industries, which gives you total control over sharing your Personal Identifiable Information (PII) with us on a limited basis just to validate you before releasing any payments as in the age of deep fakes and the exponential rise in identity theft we have to ensure that you are whom you say you are. Keep control of your files even after sharing them. Follow opens with access logs and revoke access immediately if needed with Send with Tresorit. Access the service with this secure link: https://send.tresorit.com/ [AES256 HASH: cd6b637062c3bcf5507626221118a874436db3ea39f78cf12307d5dc2d4b9b03]
Alternatively, you can sign a letter of indemnification.
Risk in the Products/Services shall pass to you by acceptance of the Products/Services by your authorised representative on electronic delivery. Effectualness will retain ownership of the Products/Services until payment has been received in full as our business terms are every invoice or order is immediately due upon receipt.
It is imperative to note that were we offer any products/services that yield a money-back guarantee, customers will receive the amount initially paid less any bank charges and other directly linked financial costs such as forex charges etc.
Intellectual Property
All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by Effectualness alternatively Effectualness is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of Effectualness.
Collection of Cookies
By using this site, you agree to Effectualness’s Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use Effectualness’s computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually, you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of Effectualness’s Website. The information that Effectualness collect and may share with Effectualness’s advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.
Use of Generative AI Services in Content – Dislclaimer
The content produced or generated by AI services, including but not limited to ChatGPT, Google Bard, and similar platforms, is purely algorithmically driven and does not reflect the opinions or views of any individual, organization, or entity including Effectualness (Pty) Ltd and its subsidiaries.
Users are advised that the information, text, suggestions, or any material created by these AI services is for informational and entertainment purposes only. The content should not be considered as professional advice or a substitute for consulting qualified professionals in relevant fields.
As the output is autonomously generated based on the provided input, we do not guarantee the accuracy, completeness, or reliability of the content. Users are encouraged to independently verify the information before relying on it for any purpose.
Furthermore, users are solely responsible for their use and interpretation of the content generated by AI services. Any action taken based on this content is at the user’s discretion and risk.
The developers, providers, or affiliates of these AI services hereby disclaim any liability for any direct, indirect, incidental, consequential, or punitive damages arising from the use or misuse of the content generated by these services.
By using these AI services, users agree to absolve the developers, providers, and affiliates from any and all liability associated with the content generated.
This disclaimer is subject to change and users are encouraged to review this disclaimer periodically for any updates or modifications.